{"id":5900,"date":"2012-12-11T15:05:44","date_gmt":"2012-12-11T13:05:44","guid":{"rendered":"http:\/\/kehila-olomouc.cz\/rs\/?page_id=5900"},"modified":"2012-12-11T15:11:07","modified_gmt":"2012-12-11T13:11:07","slug":"jednani-se-zajemcem-o-sluzbu","status":"publish","type":"page","link":"https:\/\/kehila-olomouc.cz\/rs\/socialni-pece\/pro-zajemce-o-sluzbu\/jednani-se-zajemcem-o-sluzbu\/","title":{"rendered":"Jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu"},"content":{"rendered":"<p align=\"center\"><strong>JEDN\u00c1N\u00cd SE Z\u00c1JEMCEM O SLU\u017dBU<\/strong><\/p>\n<p style=\"text-align: justify;\">Smyslem jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu je sezn\u00e1mit ho je\u0161t\u011b p\u0159ed vlastn\u00edm poskytnut\u00edm slu\u017eby a uzav\u0159en\u00edm smlouvy s\u00a0nab\u00eddkou slu\u017eeb za\u0159\u00edzen\u00ed, aby ob\u011b strany (z\u00e1jemce i\u00a0poskytovatel) m\u011bly o sob\u011b pot\u0159ebn\u00e9 informace a v\u011bd\u011bly do jak\u00e9ho \u201evztahu\u201c vstupuj\u00ed. Pro z\u00e1jemce jsou tyto informace d\u016fle\u017eit\u00e9 pro rozhodnut\u00ed, zda slu\u017eba m\u016f\u017ee uspokojit jeho pot\u0159eby a zda jsou pro n\u011bj podm\u00ednky p\u0159ijateln\u00e9.<\/p>\n<p style=\"text-align: justify;\">Jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu \u2013 ur\u010duje zp\u016fsoby kontaktu se z\u00e1jemcem o slu\u017ebu, postup p\u0159i jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu, postup p\u0159i odm\u00edtnut\u00ed z\u00e1jemce o slu\u017ebu a obsahuje evidenci odm\u00edtnut\u00fdch \u017eadatel\u016f dle po\u017eadavk\u016f z\u00e1kona.<\/p>\n<h1>Informovanost o slu\u017eb\u011b<\/h1>\n<p><strong>O nab\u00eddce slu\u017eeb v\u00a0\u017didovsk\u00e9 obci Olomouc m\u00e1 z\u00e1jemce mo\u017enost se dozv\u011bd\u011bt:<\/strong><\/p>\n<ul>\n<li>Informace registru poskytovatel\u016f soci\u00e1ln\u00edch slu\u017eeb<\/li>\n<li>Povinn\u011b zve\u0159ejn\u011bn\u00e9 informace na webov\u00fdch str\u00e1nk\u00e1ch \u017didovsk\u00e9 obce Olomouc<\/li>\n<li>z\u00a0informa\u010dn\u00edch let\u00e1k\u016f, na \u00fa\u0159adech atd.<\/li>\n<li>od organizac\u00ed, kter\u00e9 mu p\u0159edaly kontakt<\/li>\n<li>od jin\u00fdch u\u017eivatel\u016f, kte\u0159\u00ed na\u0161e slu\u017eby vyu\u017e\u00edvaj\u00ed<\/li>\n<li>z\u00a0novin, \u010dasopis\u016f, rozhlasu<\/li>\n<li>ve\u0159ejn\u00e9 prezentace \u017didovsk\u00e9 obce Olomouc<\/li>\n<\/ul>\n<p><strong>Poskytov\u00e1n\u00ed informac\u00ed o slu\u017eb\u011b m\u016f\u017ee b\u00fdt:<\/strong><\/p>\n<p><strong>p\u00edsemn\u00e9 <\/strong>\u2013 p\u0159ijat\u00e1 po\u0161ta je v nejkrat\u0161\u00edm term\u00ednu p\u0159ed\u00e1na soci\u00e1ln\u00edmu pracovn\u00edkovi, kter\u00fd do 7 kalend\u00e1\u0159n\u00edch dn\u016f p\u00edsemn\u011b odpov\u00ed<\/p>\n<p><strong>Person\u00e1ln\u00ed zabezpe\u010den\u00ed<\/strong>: vedouc\u00ed SAS<\/p>\n<p><strong>telefonick\u00e9<\/strong> \u2013 pracovn\u00edk p\u0159ijme hovor a bezprost\u0159edn\u011b poskytne informace o slu\u017eb\u011b dan\u00e9 z\u00e1konem 108\/2006 Sb.<\/p>\n<p><strong>Person\u00e1ln\u00ed zabezpe\u010den\u00ed<\/strong>: pracovn\u00edk v\u00a0soci\u00e1ln\u00edch slu\u017eb\u00e1ch, soci\u00e1ln\u00ed pracovn\u00edk<\/p>\n<p><strong>e-mailov\u00e9<\/strong> &#8211; p\u0159ijat\u00e1 po\u0161ta je stahov\u00e1na minim\u00e1ln\u011b t\u0159ikr\u00e1t do t\u00fddne. V p\u0159\u00edpad\u011b p\u0159ijat\u00e9 \u017e\u00e1dosti o informace soci\u00e1ln\u00ed pracovn\u00edk, p\u0159\u00edpadn\u011b j\u00edm pov\u011b\u0159en\u00e1 osoba, odpov\u00ed do 7 kalend\u00e1\u0159n\u00edch dn\u016f.<\/p>\n<p><strong>Person\u00e1ln\u00ed zabezpe\u010den\u00ed<\/strong>: soci\u00e1ln\u00ed pracovn\u00edk<\/p>\n<p><strong>osobn\u00ed<\/strong><\/p>\n<p><strong>Person\u00e1ln\u00ed zabezpe\u010den\u00ed<\/strong>: pracovn\u00edk v\u00a0soci\u00e1ln\u00edch slu\u017eb\u00e1ch, soci\u00e1ln\u00ed pracovn\u00edk<\/p>\n<h1>Prvn\u00ed kontakt se z\u00e1jemcem o slu\u017ebu<\/h1>\n<p>Z\u00e1jemce p\u0159ich\u00e1z\u00ed na osobn\u00ed n\u00e1v\u0161t\u011bvu se \u017e\u00e1dost\u00ed o poskytnut\u00ed soci\u00e1ln\u00ed slu\u017eby. Slou\u017e\u00edc\u00ed pracovn\u00edk v\u00a0soci\u00e1ln\u00edch slu\u017eb\u00e1ch informuje soci\u00e1ln\u00edho pracovn\u00edka o p\u0159\u00edchodu z\u00e1jemce. Pracovn\u00edk uvede z\u00e1jemce do prostoru vyhrazen\u00e9ho pro jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu \u2013 kancel\u00e1\u0159 soci\u00e1ln\u00edho pracovn\u00edka, kter\u00e1 zaru\u010duje neru\u0161en\u00e9 prost\u0159ed\u00ed.<\/p>\n<p>Pracovn\u00edk v\u00a0soci\u00e1ln\u00edch slu\u017eb\u00e1ch informuje z\u00e1jemce o nab\u00edzen\u00e9 slu\u017eb\u011b. Pro komplexnost a p\u0159ehlednost pod\u00e1van\u00fdch informac\u00ed je zpracov\u00e1na <strong>portfolio informac\u00ed pro z\u00e1jemce o slu\u017ebu<\/strong>, kter\u00e9 obsahuje:<\/p>\n<ul>\n<li>Informa\u010dn\u00ed let\u00e1ky slu\u017eby<\/li>\n<li>Ve\u0159ejn\u00fd z\u00e1vazek<\/li>\n<li>Pravidla pro jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu<\/li>\n<li>N\u00e1vrh smlouvy v\u00a0obecn\u00e9m zn\u011bn\u00ed<\/li>\n<li>Vzor \u017e\u00e1dosti o poskytnut\u00ed slu\u017eby<\/li>\n<li>Soubor informac\u00ed o slu\u017eb\u011b na CD v\u010detn\u011b zvukov\u00e9ho z\u00e1znamu informac\u00ed o slu\u017eb\u011b<\/li>\n<li>Koment\u00e1\u0159 ke smlouv\u011b ve zv\u011bt\u0161en\u00e9m p\u00edsmu<\/li>\n<\/ul>\n<p>Toto portfolio m\u016f\u017ee b\u00fdt u\u017eivateli poskytnuto i dom\u016f, aby se mohl kvalifikovan\u011b rozhodnout, zda nab\u00eddky slu\u017eby vyu\u017eije.<\/p>\n<p>V\u00a0p\u0159\u00edpad\u011b, \u017ee z\u00e1jem z\u00e1jemce d\u00e1le trv\u00e1, je pozv\u00e1n k\u00a0jedn\u00e1n\u00ed se soci\u00e1ln\u00edm pracovn\u00edkem. \u010casov\u00e9 rozmez\u00ed pro jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu se odehr\u00e1v\u00e1 v\u00a0p\u00e1tek od 9:00-11.00 hod.<\/p>\n<p>Tato sch\u016fzka se m\u016f\u017ee uskute\u010dnit v\u00a0kancel\u00e1\u0159i \u017dO Olomouc, v\u00a0m\u00edst\u011b bydli\u0161t\u011b z\u00e1jemce, p\u0159\u00edpadn\u011b podle pot\u0159eby jinde. Na sch\u016fzce pracovn\u00edk zji\u0161\u0165uje po\u017eadavky, o\u010dek\u00e1v\u00e1n\u00ed, osobn\u00ed c\u00edle z\u00e1jemce a poskytuje dal\u0161\u00ed pot\u0159ebn\u00e9 informace; praktick\u00e9 fungov\u00e1n\u00ed slu\u017eby, \u010dasov\u00e9 po\u017eadavky, n\u00e1pl\u0148 slu\u017eby.<\/p>\n<p>Na z\u00e1klad\u011b rozhovoru je z\u00e1jemce informov\u00e1n o poskytovan\u00e9 slu\u017eb\u011b a o tom je u\u010din\u011bn p\u00edsemn\u00fd z\u00e1pis. Soci\u00e1ln\u00ed pracovn\u00edk ov\u011b\u0159\u00ed, zda \u017eadatel v\u0161em informac\u00edm, pr\u00e1v\u016fm a povinnostem vznikaj\u00edc\u00edm okam\u017eikem uzav\u0159en\u00ed smlouvy, rozum\u011bl.<\/p>\n<p>P\u0159i\u00a0odm\u00edtnut\u00ed, je tento z\u00e1pis zaveden do \u201eEvidence odm\u00edtnut\u00fdch z\u00e1jemc\u016f\u201c (ulo\u017eena v\u00a0elektronick\u00e9 podob\u011b na serveru pod heslem, v\u00a0ti\u0161t\u011bn\u00e9 form\u011b v\u00a0uzam\u010den\u00e9 sk\u0159\u00edni) s\u00a0uveden\u00edm d\u016fvodu odm\u00edtnut\u00ed. Z\u00e1jemce o slu\u017ebu p\u0159i odm\u00edtnut\u00ed si m\u016f\u017ee vy\u017e\u00e1dat p\u00edsemn\u00e9 ozn\u00e1men\u00ed s\u00a0uveden\u00edm d\u016fvodu odm\u00edtnut\u00ed p\u0159ijet\u00ed do slu\u017eby.<\/p>\n<h3>Z\u00e1jemce je sezn\u00e1men s n\u00e1vrhem Smlouvy o poskytov\u00e1n\u00ed slu\u017eby<\/h3>\n<p>P\u00edsemn\u00e1 smlouva je uzav\u00edr\u00e1na na z\u00e1klad\u011b \u017e\u00e1dosti u\u017eivatele nebo po\u017eadavku \u017dO Olomouc. Smlouva obsahuje tyto n\u00e1le\u017eitosti: ozna\u010den\u00ed smluvn\u00edch stran, druh soci\u00e1ln\u00ed slu\u017eby, rozsah poskytov\u00e1n\u00ed slu\u017eby, m\u00edsto a \u010das poskytov\u00e1n\u00ed slu\u017eby, ujedn\u00e1n\u00ed o dodr\u017eov\u00e1n\u00ed vnit\u0159n\u00edch pravidel, v\u00fdpov\u011bdn\u00ed d\u016fvody a v\u00fdpov\u011bdn\u00ed lh\u016fty, doba platnosti. Z\u00e1jemci je umo\u017en\u011bno si n\u00e1vrh Smlouvy dostate\u010dn\u011b pro\u010d\u00edst a\u00a0p\u0159\u00edpadn\u011b se na v\u0161e, \u010demu nerozum\u00ed zeptat. Z\u00e1jemce m\u016f\u017ee navrhovat zm\u011bnu obsahu smlouvy.<\/p>\n<p>Srozumitelnost je zaji\u0161t\u011bna p\u00edsemn\u00fdm koment\u00e1\u0159em ke smlouv\u011b ve zv\u011bt\u0161en\u00e9m p\u00edsmu, audio koment\u00e1\u0159em a ov\u011b\u0159en\u00edm srozumitelnosti dotazov\u00e1n\u00edm.<\/p>\n<h1>Postup p\u0159i odm\u00edtnut\u00ed z\u00e1jemce o slu\u017ebu<\/h1>\n<p>Slu\u017ebu lze odm\u00edtnout pouze z\u00a0d\u016fvod\u016f stanoven\u00fdch z\u00e1konem 108\/2006 Sb., o soci\u00e1ln\u00edch slu\u017eb\u00e1ch, zvl\u00e1\u0161t\u011b za pou\u017eit\u00ed \u00a7 91, odst. 3, p\u00edsm. a), b) a d).<\/p>\n<p><strong>\u017dadatel \u017e\u00e1d\u00e1 o jinou soci\u00e1ln\u00ed slu\u017ebu, nespad\u00e1 do c\u00edlov\u00e9 skupiny<\/strong><\/p>\n<ul>\n<li>Z\u00e1jemci je poskytnuta pomoc p\u0159i orientaci v\u00a0probl\u00e9mu, pomoc s\u00a0definic\u00ed jeho pot\u0159eb v\u00a0souvislosti s\u00a0poskytnut\u00edm jin\u00e9 slu\u017eby, podpora motivace \u0159e\u0161en\u00ed probl\u00e9mu<\/li>\n<li>P\u0159ed\u00e1n\u00ed kontaktn\u00edch informac\u00ed na poskytovatele soci\u00e1ln\u00edch slu\u017eeb, kter\u00e9 by mohly vyhovovat individu\u00e1ln\u00edm pot\u0159eb\u00e1m z\u00e1jemce za vyu\u017eit\u00ed dokumentu n\u00e1vazn\u00fdch slu\u017eeb, internetov\u00fdch zdroj\u016f a registru poskytovatel\u016f soci\u00e1ln\u00edch slu\u017eeb<\/li>\n<li>Pokud z\u00e1jemce projev\u00ed z\u00e1jem, je mu vystaveno p\u00edsemn\u00e9 rozhodnut\u00ed o odm\u00edtnut\u00ed z\u00e1jemce a to v\u010detn\u011b uveden\u00ed z\u00e1konn\u00fdch d\u016fvod\u016f pro odm\u00edtnut\u00ed<\/li>\n<\/ul>\n<p><strong>Nedostate\u010dn\u00e1 kapacita k\u00a0poskytnut\u00ed slu\u017eby <\/strong><\/p>\n<ul>\n<li>Z\u00e1jemci, kter\u00fd je odm\u00edtnut pouze z\u00a0d\u016fvodu nedostate\u010dn\u00e9 kapacity je nab\u00eddnuta mo\u017enost za\u0159azen\u00ed do evidence z\u00e1jemc\u016f o slu\u017ebu, ve kter\u00e9 je evidov\u00e1no:\n<ul>\n<li>jm\u00e9no a p\u0159\u00edjmen\u00ed<\/li>\n<li>adresa<\/li>\n<li>kontaktn\u00ed \u00fadaje<\/li>\n<li>datum za\u0159azen\u00ed do evidence<\/li>\n<li>datum vy\u0159azen\u00ed z\u00a0evidence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Z\u00e1jemce je evidov\u00e1n po dobu 6ti m\u011bs\u00edc\u016f. V\u00a0p\u0159\u00edpad\u011b, \u017ee se kapacita zm\u011bn\u00ed v\u00a0dostate\u010dnou, jsou o t\u00e9to skute\u010dnosti informov\u00e1ni v\u0161ichni evidovan\u00ed z\u00e1jemci.<\/p>\n<ul>\n<li>P\u0159ed\u00e1n\u00ed kontaktn\u00edch informac\u00ed na poskytovatele soci\u00e1ln\u00edch slu\u017eeb, kter\u00e9 by mohly vyhovovat individu\u00e1ln\u00edm pot\u0159eb\u00e1m z\u00e1jemce za vyu\u017eit\u00ed dokumentu n\u00e1vazn\u00fdch slu\u017eeb, internetov\u00fdch zdroj\u016f a registru poskytovatel\u016f soci\u00e1ln\u00edch slu\u017eeb<\/li>\n<li>Pokud z\u00e1jemce projev\u00ed z\u00e1jem, je mu vystaveno p\u00edsemn\u00e9 rozhodnut\u00ed o odm\u00edtnut\u00ed z\u00e1jemce a to v\u010detn\u011b uveden\u00ed z\u00e1konn\u00fdch d\u016fvod\u016f pro odm\u00edtnut\u00ed<\/li>\n<\/ul>\n<p><strong>Z\u00e1jemci byla v\u00a0dob\u011b krat\u0161\u00ed ne\u017e 6 m\u011bs\u00edc\u016f vypov\u011bzena smlouva o poskytnut\u00ed slu\u017eby z\u00a0d\u016fvod\u016f poru\u0161en\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch ze smlouvy<\/strong><\/p>\n<p>O tom, zda bude u\u017eivateli slu\u017eba poskytnuta, rozhoduje p\u0159edseda \u017dO Olomouc. V\u00a0tomto p\u0159\u00edpad\u011b je mo\u017en\u00e9 n\u00e1vrh smlouvy o poskytov\u00e1n\u00ed slu\u017eby upravit tak, aby poskytovatel co nejv\u00edce p\u0159edch\u00e1zel poru\u0161en\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch ze smlouvy.<\/p>\n<ul>\n<li>P\u0159ed\u00e1n\u00ed kontaktn\u00edch informac\u00ed na poskytovatele soci\u00e1ln\u00edch slu\u017eeb, kter\u00e9 by mohly vyhovovat individu\u00e1ln\u00edm pot\u0159eb\u00e1m z\u00e1jemce za vyu\u017eit\u00ed dokumentu n\u00e1vazn\u00fdch slu\u017eeb, internetov\u00fdch zdroj\u016f a registru poskytovatel\u016f soci\u00e1ln\u00edch slu\u017eeb<\/li>\n<li>Pokud z\u00e1jemce projev\u00ed z\u00e1jem, je mu vystaveno p\u00edsemn\u00e9 rozhodnut\u00ed o odm\u00edtnut\u00ed z\u00e1jemce a to v\u010detn\u011b uveden\u00ed z\u00e1konn\u00fdch d\u016fvod\u016f pro odm\u00edtnut\u00ed<\/li>\n<\/ul>\n<h1>Evidence odm\u00edtnut\u00fdch \u017eadatel\u016f<\/h1>\n<p>Evidenci odm\u00edtnut\u00fdch \u017eadatel\u016f vede soci\u00e1ln\u00ed pracovn\u00edk. Je zpracov\u00e1na formou tabulky, ve kter\u00e9 je uvedeno:<\/p>\n<ul>\n<li>Jm\u00e9no a p\u0159\u00edjmen\u00ed \u017eadatele<\/li>\n<li>Datum \u017e\u00e1dosti<\/li>\n<li>Forma \u017e\u00e1dosti (\u00fastn\u00ed, p\u00edsemn\u00e1, telefonick\u00e1)<\/li>\n<li>D\u016fvod odm\u00edtnut\u00ed<\/li>\n<li>P\u0159\u00edlohy<\/li>\n<\/ul>\n<p>Jako p\u0159\u00edlohy evidence odm\u00edtnut\u00fdch \u017eadatel\u016f jsou vedeny (pokud existuj\u00ed ve fyzick\u00e9 podob\u011b):<\/p>\n<ul>\n<li>\u017d\u00e1dost \u017eadatele<\/li>\n<li>Ve\u0161ker\u00e1 korespondence \u017eadatele<\/li>\n<li>Korespondence odpov\u011bdi<\/li>\n<li>Rozhodnut\u00ed o odm\u00edtnut\u00ed \u017eadatele<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<div style=\\\"text-align:justify;\\\">JEDN\u00c1N\u00cd SE Z\u00c1JEMCEM O SLU\u017dBU<br \/>\nSmyslem jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu je sezn\u00e1mit ho je\u0161t\u011b p\u0159ed vlastn\u00edm poskytnut\u00edm slu\u017eby a uzav\u0159en\u00edm smlouvy s\u00a0nab\u00eddkou slu\u017eeb za\u0159\u00edzen\u00ed, aby ob\u011b strany (z\u00e1jemce i\u00a0poskytovatel) m\u011bly o sob\u011b pot\u0159ebn\u00e9 informace a v\u011bd\u011bly do jak\u00e9ho \u201evztahu\u201c vstupuj\u00ed. Pro z\u00e1jemce jsou tyto informace d\u016fle\u017eit\u00e9 pro rozhodnut\u00ed, zda slu\u017eba m\u016f\u017ee uspokojit jeho pot\u0159eby a zda jsou pro n\u011bj podm\u00ednky p\u0159ijateln\u00e9.<br \/>\nJedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu \u2013 ur\u010duje zp\u016fsoby kontaktu se z\u00e1jemcem o slu\u017ebu, postup p\u0159i jedn\u00e1n\u00ed se z\u00e1jemcem o slu\u017ebu, postup p\u0159i odm\u00edtnut\u00ed z\u00e1jemce o slu\u017ebu a obsahuje evidenci odm\u00edtnut\u00fdch &#8230;<\/div>\n","protected":false},"author":3,"featured_media":0,"parent":5396,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-5900","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/pages\/5900"}],"collection":[{"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/comments?post=5900"}],"version-history":[{"count":5,"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/pages\/5900\/revisions"}],"predecessor-version":[{"id":5906,"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/pages\/5900\/revisions\/5906"}],"up":[{"embeddable":true,"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/pages\/5396"}],"wp:attachment":[{"href":"https:\/\/kehila-olomouc.cz\/rs\/wp-json\/wp\/v2\/media?parent=5900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}